The email arrives about once a week. Sometimes it offers "AI backlinks." Sometimes "LLM citation placements," or a service that will get you "indexed by ChatGPT and Claude." The price is usually a few hundred dollars a month.
It works as a pitch because it bolts a word you already trust onto a technology you probably don't have strong intuitions about yet. So it's worth five minutes on what's actually being sold, which is nothing.
What a backlink is
A link on someone else's site pointing at yours. That's the whole thing, and everything people care about follows from that one property:
- It sits in the HTML at a public URL
- A crawler can find it, follow it, and store it
- It stays there until somebody edits that page
- It moves a measurable amount of authority from that site to yours
The last one is the mechanism. Search engines read a link as one site vouching for another, and links from many independent, credible sites are still the strongest evidence available that a page deserves to rank. The weighting has got far more sophisticated since PageRank. The basic logic hasn't moved.
What happens when an AI cites you
Someone asks Claude for a web developer in their city. The model runs a search, reads some pages, and writes an answer. Your name might appear in it, possibly with a link.
Then the conversation ends, and so does the citation.
It was generated in that moment, for that person, in response to their exact phrasing. It lived inside a private conversation. No crawler will ever see it, because there's no URL where it exists. Ask the same question tomorrow and you might not come up at all. Nothing durable was created, so there's nothing for authority to flow from.
A backlink is a road between two places. An AI citation is somebody giving directions out loud. The directions might send you a customer this afternoon. They don't build a road.
One honest complication. Some AI products do publish public pages, including shared conversation links and Perplexity's Pages. Those are real URLs and they can be crawled. They're also not what the pitch is describing, and a handful of shared chat links is not a link-building strategy.
The two side by side
| Backlink | AI citation | |
|---|---|---|
| Where it lives | A public page | One private conversation |
| Lifespan | Until the page changes | The length of the reply |
| Crawlable | Yes | No |
| Shows in Search Console / Ahrefs | Yes | Never |
| Passes authority | Yes | No |
| Sends you customers | Yes | Yes |
| Can be bought legitimately | No | No |
Read the second-to-last row, because commercially it's the one that counts. AI citations send people who've already described their problem in detail and been handed your name as the answer to it. That's often better qualified than a search click.
So AI visibility isn't worthless. It's a separate channel from backlinks, earned differently and measured somewhere else entirely. Blurring the two is precisely what makes the fake version sellable.
It changes where you look for results
If you're expecting AI citations in Search Console's link report, you'll conclude the work failed while it's quietly working. They will never appear there. AI referrals show up in analytics as referral or direct traffic, so that's where to watch, tracked as its own line next to organic.
What actually earns citations
Answer engines want pages they can lift confident, factual statements out of. In practice that means a few things.
Say things plainly. "We're a web design studio in Mississauga, Ontario, founded in 2024" can be extracted and repeated. "We're passionate about crafting digital experiences" cannot. Marketing voice is the biggest single obstacle to being quoted correctly, and most sites are built almost entirely out of it.
Add structured data. Schema.org JSON-LD covering LocalBusiness,
Service, FAQPage, and Article hands over your facts in a form that needs no interpretation.
Keep every fact identical everywhere. Address, phone, and hours should match exactly across your site, your schema, and your Google Business Profile. A model that finds two versions of your address tends to drop the claim instead of guessing, and dropping the claim means dropping you.
Publish an llms.txt. A plain-text summary at /llms.txt covering what the business is and
what each page does. It's a young convention, unevenly supported, and takes an afternoon. That
combination won't last much longer.
Answer questions where they get asked. A question as a heading with a direct answer beneath it is easy to lift. The same fact buried in paragraph four is not.
Then check you're not blocking the crawlers, which plenty of sites did during the training-data backlash and never revisited:
User-agent: ClaudeBot
Disallow: /
Look for ClaudeBot, Claude-User, GPTBot, and PerplexityBot in your robots.txt. If any of
them are disallowed, you've opted out of the channel you're trying to win.
None of that requires buying anything, and all of it can be verified as done.
Check where you actually stand
Open Claude, ChatGPT, and Perplexity and ask what a customer would ask. Then ask each one what it knows about your business by name. You'll learn three things quickly: whether you come up at all, whether what it says is accurate, and where it got that from. The third is usually the most useful, and occasionally the most alarming.
Keep building real backlinks in the meantime, from client sites, local business associations, and work worth referencing. Those still do exactly what they've always done. They just won't be arriving from a chatbot.
If you want this set up properly on your own site, that's what our AI SEO service covers, and the technical SEO work underneath it is what makes any of it hold.
- AI SEO
- SEO
- Backlinks